Shipping policy

Shipping Policy

Last Updated: July 2026

Thank you for shopping with OnlineHatti. We are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing Time

After placing your order, our team will process and prepare your items for shipment.

Processing Time:

  • In-stock products: 1–3 business days

  • Special order or pre-order products: 5–15 business days (if applicable, as mentioned on the product page)

Please note that processing time does not include shipping time.

2. Estimated Delivery Times

Delivery times depend on your location and the shipping method selected during checkout.

Estimated delivery times:

United States & Canada:

  • Approximately 10–20 business days

United Kingdom & Europe:

  • Approximately 10–20 business days

Australia & New Zealand:

  • Approximately 10–20 business days

Other International Locations:

  • Approximately 20–40 business days

Delivery times are estimates and may vary due to:

  • Customs processing

  • Weather conditions

  • Public holidays

  • Carrier delays

  • Unexpected shipping circumstances

3. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

You can use the tracking number provided to monitor your order's progress.

Please allow a few days for tracking information to become active after shipment.

4. Shipping Methods

We work with reliable international shipping carriers to deliver your orders safely.

Available shipping methods may vary depending on:

  • Product type

  • Delivery location

  • Carrier availability

The available shipping options and estimated delivery times will be displayed during checkout.

5. Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or local taxes depending on your country's regulations.

Any customs charges are the responsibility of the customer.

OnlineHatti is not responsible for delays caused by customs inspections or procedures.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If an order cannot be delivered because of:

  • Incorrect address

  • Missing information

  • Customer being unavailable to receive the package

additional shipping costs may apply for reshipment.

7. Lost, Delayed, or Damaged Packages

While we work with trusted shipping partners, delays may occasionally occur due to circumstances outside our control.

If your order:

  • Has not arrived within the maximum estimated delivery period, or

  • Arrives damaged,

please contact our support team at:

Email: shazerali27@gmail.com

We will review your case and assist you with the next steps.

8. Order Tracking

To track your order, please use the tracking information provided in your shipping confirmation email.

If you have any questions about your shipment, contact our customer support team.

9. Contact Us

If you have any questions regarding shipping, please contact:

OnlineHatti Customer Support
Email: shazerali27@gmail.com

We are always happy to help.