Refund policy

Refund & Return Policy

Last Updated: July 2026

At OnlineHatti, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. 30-Day Return Policy

You have 30 days after receiving your order to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition as received.

  • The item must include original packaging and tags (if applicable).

  • You must provide proof of purchase or order details.

To request a return, please contact our customer support team:

Email: shazerali27@gmail.com

Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.

2. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives:

  • Damaged

  • Defective

  • Incorrect

  • Missing parts or accessories

please contact us within 7 days of receiving your order.

Please provide:

  • Your order number

  • Photos or videos showing the issue

  • A description of the problem

Our team will review your request and provide the best solution.

3. Return Shipping

Customers may be responsible for return shipping costs unless:

  • The item received is damaged.

  • The wrong product was sent.

  • The item has a confirmed manufacturing defect.

Return instructions and the return address will be provided after your return request has been approved.

4. Non-Returnable Items

Certain products cannot be returned, including:

  • Personalized or customized products

  • Items damaged due to misuse

  • Used personal care products

  • Gift cards

  • Clearance or final sale items

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

5. Exchanges

If you need a different item, size, or variation, please contact us.

The fastest way to receive a replacement is to return the original item (if eligible) and place a new order.

6. European Union Customers

Customers located in the European Union may have additional cancellation rights under applicable consumer protection laws.

Eligible customers may request cancellation within 14 days of receiving their order, provided the product is unused and returned in its original condition.

7. Refund Process

Once we receive and inspect your returned item, we will notify you about the approval status of your refund.

If approved:

  • Your refund will be processed to your original payment method.

  • Refunds are usually completed within 10 business days after approval.

  • Processing time may vary depending on your bank or payment provider.

If you have not received your refund after this period, please contact us:

Email: shazerali27@gmail.com

8. Contact Us

For any questions regarding returns, refunds, or orders:

OnlineHatti Customer Support
Email: shazerali27@gmail.com

We are always happy to assist you.